Radiology Oberland improves processes with medavis booking4med
Nowadays, patients expect short waiting times and high-quality treatment from a visit to the doctor. Both increase satisfaction and patient loyalty. In this context, appointment scheduling is an important component, which is still done by phone in most facilities. In mid-2020, the German imaging center Radiology Oberland has implemented a smarter and simpler solution: online appointment scheduling with booking4med.
“We have been working with the medavis radiology information system since 1998 and have completely digitalized our internal processes from orders to billing and the reminder system”, Dr. Roland Scheck, one of four owners and IT responsible, looks back. From there, it was only a logical step to online appointment scheduling.
With booking4med, patients and referring physicians can book appointments online around the clock. “booking4med is very simple to use. Compared to phone appointments, patients now have the advantage of being able to book appointments with us seven days a week at any time, which has a positive effect on patient satisfaction,” Dr. Scheck is pleased to say.
RIS Integration Ensures Seamless Workflow
The radiologist’s satisfaction is also due to the seamless workflow. Online bookings are automatically reserved in RIS and, after the booking is completed, fixed in the RIS scheduler. This only works because booking4med is deeply integrated into medavis RIS – which is an indispensable requirement to ensure a consistent digital workflow according to Dr. Scheck. Another great advantage is that with booking4med no patient data is stored on the internet, in contrast to third-party providers.
Number of No-Shows Reduced
“booking4med is the first online booking system we have implemented. Appointment notifications and reminders automatically sent via text message to patients have helped us to reduce the no-show rate for MRI appointments. In addition, every phone call that my staff does not have to make is a great relief”, says Dr. Roland Scheck, summarizing the advantages of making appointments online with booking4med.
For years, Radiology Oberland has already been using portal4med from medavis for digital communication with referring physicians. More than 100 referrers regularly use the portal and have access to relevant reports and images of their patients. These are automatically uploaded and are immediately available online – without time loss or media disruption.