Arvato Systems and evocenta at Call Center World 2025 in Berlin: First legally compliant, hallucination-free AI in the service center
Arvato Systems, a leading international IT specialist and multi-cloud service provider, and evocenta GmbH, an innovative mid-sized high-tech company specializing in applied artificial intelligence, will be jointly exhibiting at Call Center World 2025 (CCW). From February 25 to 27, 2025, the two companies will demonstrate how the digital multi-channel AI assistant EMMA®AI is revolutionizing customer and user support through artificial intelligence.
EMMA®AI is a hallucination-free conversational AI that serves as a digital assistant across all channels and departments for customer, user, and employee support. EMMA®AI is already in productive use at renowned companies, supporting customers and employees through intelligent automation.
The advantages of such a conversational AI are obvious: It operates 24/7 – by phone, email, chat, or as an interactive avatar. EMMA®AI never gets sick, never needs vacation, and is still always friendly and reliable. It is almost infinitely scalable and capable of smoothing out peak loads in the call center, taking over repetitive tasks from call center agents, and thus improving quality and reducing costs.
On February 25, the two companies will present EMMA®AI in a best-practice case study on the use of AI in the Arvato Systems Service Desk. As a special highlight, EMMA®AI will be presented on stage as a live avatar in an exclusive demo.
Stage slot with live avatar: February 25.02.2025, 11, 2 a.m., Speakers Forum, Hall XNUMX
- Thomas Sowa, Arvato Systems, Manager Skilled Service
- Heiko Eich, evocenta GmbH, Senior Vice President, Applied AI
- Lea Kati, evocenta GmbH, Head of Solution Management
Arvato Systems/evocenta booth: Booth 2D2, Hall 2
The team from Arvato Systems and evocenta is pleased to provide comprehensive information about the use, benefits, and advantages of EMMA®AI at booth 2D2 in Hall 2. Interested parties can obtain an exclusive and free exhibition ticket at the CCW website at this link with the code “456705“ available.
Contact Person
Marcus Metzner
Arvato Systems
Chief Marketing Officer
Tel: + 49 (5241) 8088242
Email: press@arvato-systems.de
About “Arvato Systems”
As an internationally operating IT specialist, Arvato Systems supports renowned companies in their digital transformation. We are distinguished by our extensive industry expertise, high technical understanding, and a clear focus on customer needs. As a team, we develop innovative IT solutions, bring our customers to the cloud, integrate digital processes, and handle the operation and support of IT systems. As part of Bertelsmann, we stand on the solid foundation of a global German corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft, and SAP. We make the digital world simpler, more efficient, and more secure, and our customers more successful. We Empower Digital Leaders. www.arvato-systems.de